Information We Collect
We collect information in several ways—when you give it to us directly, when we gather it automatically through your browser or device, or when it’s provided by third parties.
Information You Provide Directly
You may share information with us in situations such as:
Contacting us with questions or support requests
Responding to surveys
Registering for or using our services (e.g., applying for travel visas)
Requesting updates like newsletters
Communicating with us via email, chat, or phone
The type of information you provide can vary, especially depending on the service you use, and may include:
Full name
Email address and phone number
Travel details (e.g., arrival date, reason for travel)
Address and date of birth
Place of birth, nationality, gender
Passport details (number, issue/expiry date, place of issue, photo)
Social insurance number, religion, family information
Employment and financial information (e.g., payment data)
Information We Collect Automatically
We may automatically gather details about the devices you use, including:
IP address, location data, device ID, browser type and language
Mobile carrier, operating system, screen resolution
How you interact with our website (pages visited, time spent, clicks, etc.)
Website navigation patterns (referring URLs, exit pages)
This data helps us improve our services and user experience. Technologies used include cookies, tracking pixels, and similar tools. You can control how cookies are used via your browser settings.
Information From Third Parties
We may receive information from social media or other third-party platforms. For instance, if you log in using Facebook or Google, or interact with us on social media, we may access certain details from your profile (e.g., name, profile photo, email, likes). These platforms have their own privacy policies governing data use.
We may combine this third-party data with information we collect directly or automatically.
How We Use Your Information
We use your information to:
Deliver our services and support
Respond to inquiries and feedback
Improve and personalize your experience
Communicate about transactions or updates
Send marketing content (where permitted)
Analyze service usage
Ensure legal compliance and protect rights
We may also de-identify or aggregate your data and use it for research, reporting, or marketing purposes.
Sharing Your Information
We may share your information:
In a business transaction (e.g., merger, sale)
With affiliated companies
With trusted service providers (e.g., payment processors, mailing services, visa agents)
When legally required or to protect rights and safety
With your consent
Analytics and Tailored Advertising
We use tools like Google Analytics to understand how users interact with our site.
These tools may collect information in real time (e.g., page visits, referral URLs).
You can opt out by installing the Google Analytics Opt-Out Add-On.
For tailored ads, we may use third-party ad services that track usage across websites. You can opt out of some advertising cookies using tools like:
Network Advertising Initiative Opt-Out
Digital Advertising Alliance Opt-Out
Google Ads Settings
Your Choices
Depending on your location, you may be able to:
View, update, or delete your account information
Opt out of marketing emails (but still receive transactional emails)
Manage cookie settings
Access additional rights as outlined in region-specific sections
Data Retention
We retain your data as long as needed to provide services or meet legal obligations.
You can request deletion or modification of your data at any time.
Security
We use industry-standard protections (256-bit TLS encryption, AES-256 at rest, certified data centers) to safeguard your information. While no system is 100% secure, we follow best practices to minimize risks.
Data Transfers
Your data may be processed in USA/UK or other countries with different data protection laws. By using our services, you consent to this transfer and processing.
Children’s Privacy
Our services are not intended for users under 18 years old. If we learn that we’ve collected personal data from a minor, we’ll take steps to delete it.
Third-Party Sites
Our site may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing any personal data.
Policy Updates
We may update this Privacy Policy as needed. Please check this page regularly. Continued use of our services indicates acceptance of changes.
Contact Us
If you have questions or need support, reach out:
Phone: +1 (407) 955-9631